Shipping Policy

Last Updated: 13th April 2025

Thank you for shopping with Onbig, operated by UNITED KINGDOM ONLINE LTD. Below you’ll find all the important information about our shipping process for both UK and international orders.

Order Processing

Processing Time (UK & International):
Orders placed before 2:00 PM (UK time) are usually processed the same day. Orders placed after 2:00 PM, on weekends, or on UK public holidays will be processed on the next business day.

Please note: Orders are not processed, shipped, or delivered on weekends or UK public holidays.

Order Volume Delays:
During periods of high order volumes, processing times may be extended. We appreciate your patience and will notify you via email if there are any significant delays.

Delivery Timeframes

UK Deliveries:
Estimated delivery time is 1–2 business days after dispatch.

International Deliveries:
Estimated delivery time is 2–14 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and may vary due to factors beyond our control.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on the delivery address and selected shipping method. Below are our standard shipping rates:

UK Shipping: Free

International Shipping: £14.99 (flat rate)

Any applicable customs, duties, or taxes for international orders are not included in your order total and are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email with tracking information. Tracking numbers typically become active within 24 hours of dispatch.

Customs, Duties & Taxes (International Orders)

Onbig is not responsible for any customs fees, import duties, or local taxes applied to your order. These charges are the responsibility of the customer and may vary by country. Please check with your local customs office for more information.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact our support team immediately so we can assist you with a replacement or refund.

Email: support@onbig.co.uk

Returns & Refunds

For full details on how to return an item or request a refund, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding this Shipping Policy or need assistance with an order, feel free to contact us:

Email: support@onbig.co.uk