Privacy & Cookies Policy

Last Updated: 19th April 2025

At Onbig, operated by UNITED KINGDOM ONLINE LTD, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we collect, use, store, and share your data, as well as how we use cookies on our website.

1. Who We Are

This website https://onbig.co.uk is owned and operated by:

UNITED KINGDOM ONLINE LTD
Registered in England and Wales – Company No. 15654180
Registered Office: 447 Stockport Road West, Bredbury, Stockport, SK6 2BS
📧 Contact Email: support@onbig.co.uk

2. What Data We Collect

2.1 Information You Provide:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment details (handled securely by payment providers)
• Account information (such as username and account preferences). Passwords are encrypted and managed securely by our platform and are never stored in plain text.
• Comments, reviews, and messages

2.2 Information We Collect Automatically:

• IP address and browser/device information
• Location data (for tax and shipping calculations)
• Pages viewed and site activity (via analytics tools)
• Shopping cart contents
• Login and account actions (if applicable)

3. Comments & Reviews

We collect the data you enter, your IP address, and browser user agent to help detect spam. If using Gravatar, your profile image may appear publicly next to your comment. See Gravatar’s privacy policy.

4. Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Other users may be able to download and extract this information.

5. Cookies

5.1 What Are Cookies?

Cookies are small text files placed on your device that help us provide a better browsing experience and remember your preferences.

5.2 How We Use Cookies:

• Store login sessions and cart contents
• Save preferences and display settings
• Monitor website traffic (e.g. via Google Analytics)
• Improve performance and detect security threats
• Enable social sharing features (e.g., Facebook, Pinterest)

You can control or disable cookies through your browser settings, but doing so may limit certain features of the website.

6. Marketing and Remarketing

With your explicit consent, we may use your personal data to send you promotional emails, special offers, or product updates. You can opt out at any time by clicking the unsubscribe link in any email we send or by contacting us at support@onbig.co.uk.

We may also use cookies and tracking technologies to deliver personalized advertising through platforms such as Google Ads and Meta (Facebook/Instagram) Ads. These third-party vendors may use cookies to serve ads based on your past visits.

You can manage your ad preferences or opt out of personalized advertising through the following:

• Google Ad Settings
• Meta Ad Preferences

We respect your privacy and will never sell or share your data for unrelated third-party marketing.

7. Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., videos, images, or social media posts). Embedded content from other websites behaves as if the visitor has visited the external website directly. These sites may collect data, use cookies, and track your interaction with the embedded content.

8. WooCommerce-Specific Data Collection

When you purchase from us, we collect:

• Products viewed and cart activity
• Name, billing, and shipping addresses
• Email address and phone number
• Payment details (via secure third-party gateways)
• Optional account registration info

8.1 We Use This Data To:

• Process orders and payments
• Deliver your products
• Send confirmations and service updates
• Comply with legal obligations (e.g. for tax/accounting)
• Provide customer support and handle returns

We store order information for as long as required by law and to fulfill customer service requests.

9. Who on Our Team Can Access Your Data

Our team members (e.g. administrators and store managers) may access your personal data to:

• Manage orders, refunds, and deliveries
• Provide customer support
• Improve your overall experience

10. What We Share with Third Parties

We only share data with providers necessary to operate our store and fulfill your orders, including:

• Payment Processors:
  • WooPayments – Privacy Policy
  • PayPal – Privacy Policy
• Shipping & Delivery Partners
• Customer support and communication tools
• Analytics & fraud prevention tools

11. Data Storage & Retention

We retain personal data only as long as necessary to:

• Fulfill orders and provide customer service
• Comply with legal obligations (e.g., tax regulations)
• Resolve disputes or enforce our terms

Comment and review data may be stored indefinitely to allow for spam detection and moderation.

12. Your Rights (Under UK GDPR)

You have the right to:

• Access your personal data
• Correct any inaccurate data
• Request erasure of your data (where legally permissible)
• Withdraw consent for marketing communications
• Receive a copy of your data in a portable format

To exercise these rights, email us at support@onbig.co.uk. You can also contact the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Data Transfers Outside the UK or EEA

Some data may be processed or stored outside of the UK or EEA. When this happens, we ensure that adequate safeguards are in place to protect your personal information in compliance with UK GDPR.

14. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure. We recommend you also take precautions, such as protecting your login credentials.

15. Spam Detection

Visitor comments may be checked through an automated spam detection service.

16. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

17. Need Help?

If you have any questions or concerns about this policy or your data, please contact:

📧 Email: support@onbig.co.uk